An article on Social Intelligence – Observing Nonverbal Behavior and Understanding Emotions – by Dr. Sandeep Atre
As they say… “People don’t care how much you know, unless they know how much you care”.
Yes! A manager is not one of the pearls in a necklace, he or she is the thread that binds the pearls together. Management is about helping people bring out the best in them, which makes it essentially a people’ job. After all, machines need engineers; it’s the people who need managers.
That’s why managers need to create what researchers Goleman, Boyatzis & McKee call – ‘Resonance’. Resonance is best defined as a feeling of positive connectedness. It requires manager to have a ‘social radar’ that keeps track of team-members’ emotional states; and the relevant skill is ‘Social Intelligence’.
Institute For The Future (IFTF) has kept Social Intelligence on No. 2 among Top-10 Future work-skills. The report says that socially intelligent managers are able to observe nonverbal cues to quickly assess the emotions of those around them, and then adapt their words, tone and gestures for the desired effect.
So, in the end…it is not about how many people you know; it is about how much you know them
Dr. Sandeep Atre, Founder Director, Socialigence – Developing Social Intelligence
www.socialigence.net – Specialized Online Courses and Customized workshops on Observing Nonverbal Behavior and Understanding Emotions
PS: All inputs on observing nonverbal behavior should be applied after establishing the baseline behavior.